Returns & Refund Policy
Last updated: May 2026
Returns
We want you to love your order from Sunflower hollows
If you are not completely happy with your purchase, returns may be accepted within 14 days of delivery.
To be eligible for a return:
items must be unused and in original condition
items myst be returned in original packaging where possible
proof of purchase is required
Non-Returnable Items
earrings for hygiene reasons
custom or personalised items
sale or clearance items
Change of Mind Returns
Customers are responsible for return shipping costs for change of mind purchases.
Original shipping costs are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48hours of delivery with:
clear photos of the item
photos of the packaging
your order number
We will work with you to resolve the issue as quickly as possible.
Fraudulent Claims
Sunflower Hollows reserves the right to refuse refunds or replacements where claims appear fraudulent, misleading, altered, digitally modified, misleading, or inconsistent with the condition of the original order.
Additional information or evidence may be requested before a refund or replacement is approved.
Refunds
Once your return has been received and inspected, you will be notified regarding the outcome of your refund request.
Approved refunds will be processed back to the original payment method where possible.
Pleas allow several business days for your bank or payment provider to process the refund.
Return Shipping
Customers are responsible for ensuring returned items are packaged safely.
Sunflower Hollows is not responsible for returns lost or damaged during transit.
Tracking is recommended for all return parcels.
Contact
For return or refund enquiries, please contact:
Sunflower Hollows